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FAQ

Everything you might want to know about your next visit to the Cité du Vin!

Coronavirus Information

What health measures have been put in place at La Cité du Vin?

Visiting conditions at La Cité du Vin have been adapted to take the health context into account and to comply with government recommendations for establishments open to the public.

  • The use of a mask is compulsory for all visitors from the age of 11 and for all Cité du Vin staff in contact with the public.
  • The protective measures and health rules regarding visits are displayed at the entrance and throughout the areas of La Cité du Vin, and may also be found on the Cité du Vin website.
  • Hand sanitiser is provided at the entrance to the building and all visitors are required to use it.
  • A distance of 1 metre must be maintained between each visitor (except for families / friends visiting together). Visitors must follow the indications for pedestrian flow, ground marking and seating arrangements.
  • The number of visitors authorised at once in an exhibition area or in the lifts has been reduced considerably, in order to comply with health measures.
  • We are calling on everyone’s responsibility in the respect of these measures, to ensure a safe visit for all. Thank you for your cooperation!

 

Do I have to wear a mask when I visit La Cité du Vin?

Yes, masks are compulsory throughout all areas of La Cité du Vin, for all visitors aged 11 and over. You must bring your own mask with you. Visitors without masks will be refused admission to La Cité du Vin.

 

Do children have to wear masks?

Masks must be worn by children aged 11 years and over at La Cité du Vin.

 

Is La Cité du Vin open to the same number of visitors as before?

No, the number of visitors admitted to La Cité du Vin at the same time has been reduced considerably. The Permanent Tour can welcome up to 400 people at once (instead of 800 in normal circumstances), in an area of 3,000m², and the Belvedere can welcome 67 (instead of 200). Your visit will take place in very good conditions! The number of visitors simultaneously present in the Permanent Tour is monitored in real time by La Cité du Vin staff, via a dedicated application, thus ensuring the maximum limit is complied with. Visitors may also see the Permanent Tour attendance rate in real time via the Affluences website: https://www.affluences.com/cite-du-vin or via the Affluences application, which may be downloaded for free from Apple Store or Google Play.

How can I know if there are a lot of visitors at La Cité du Vin?

You can access the attendance rate of the Permanent Tour in real time via the Affluences application, which may be downloaded for free from Apple Store or Google Play. This application also provides a forecast attendance rate for the coming hours.

When is the best time to visit la Cité du Vin?

To get the most out of your visit, we advise you to come in the morning, when there are generally fewer visitors. La Cité du Vin is open daily from 10am.

Do I have to pre-book a time or a slot to visit La Cité du Vin?

No, your dated ticket is valid for the whole day of your visit. La Cité du Vin is open daily from 10am to 7pm. To get the most out of your visit, we advise you to come in the morning. Lunch is available from La Cité’s restaurants, or you may picnic in the garden.

Is there a visitor pathway to follow?

Pedestrian traffic flows throughout the building are signposted by ground markings. There is no specific pathway to follow within the Permanent Tour. However, areas open or closed to visitors are clearly indicated (ground markings, ‘condemned’ seats on benches in screening areas, etc.).

What kind of activities are currently on offer at La Cité du Vin?

The Permanent Exhibition (3,000m²) of La Cité du Vin is open. You may visit the Permanent Exhibition freely, while respecting the social distance between visitors and the indicated pedestrian flows and standing points. We advise you to bring your own headphones or ear buds (standard jack) for your visit. If you do not have your personal headphones, we will of course provide them. You may also visit the Belvedere on the 8th floor to admire the view while enjoying a glass of wine (or grape juice for under 18s), included in your admission ticket. Guided tours and tasting workshops are currently not on offer, in order to comply with the health and social distancing recommendations.

Are visitors’ areas disinfected regularly? There are many tactile features at La Cité du Vin, how do you keep them clean?

Surfaces and objects that are frequently touched are cleaned several times per day with wipes or cleaning strips containing a surfactant. Touch screens are covered with an anti-bacterial film designed by a French company. Furthermore, each Visit Companion (multi-media device required for the visit) is used only once per day by a single visitor and all devices are cleaned every evening. If you wish, you may use your personal headphones (universal jack). If not, we will provide you with headphones that have been disinfected.

How does the ventilation/ air conditioning system work at La Cité du Vin? Is there a risk it could spread the virus?

La Cité du Vin is equipped with 25 Air Handling Units (AHU) programmed with priority for over 80% new air and fitted with high-performance filters. The filters were changed before the reopening of the site and special care is given to the cleaning of the filters.

Do I have to buy my ticket before coming? Can I buy my ticket on site?

You are strongly advised to buy your ticket online in advance, at La Cité du Vin website. If you do not buy in advance, you may buy online with your smartphone, in front of the entrance to La Cité du Vin. Your e-ticket will be available immediately for use (you can scan it at the terminals at the entrance to the Permanent Tour, there is no need to print your ticket). However, for special cases (e.g. reduced rates with documentary proof) you may buy your ticket from the ticket desk in La Cité du Vin. The ticket desk is fitted with a Plexiglas shield between customers and sales staff. Payment by credit card is recommended to limit the handling of cash. Please note that the ATMs located in the welcome area of La Cité du Vin are temporarily closed.

Do children have to have an admission ticket? I heard that admission is free for children this summer...

Exceptionally, and up to 31 August 2020, admission to La Cité du Vin is free for all children (up to 17 years) accompanied by their parents (reserved to individual visitors, up to 5 children per family, does not apply to group visits). A free ticket will be given to children at the entrance to La Cité du Vin.

Can I leave bags and other belongings in a cloakroom?

In order to comply with health recommendations, the lockers in La Cité du Vin are unavailable. Take only what is strictly necessary when you visit! (NB: The Permanent Tour and all other areas of the building are air conditioned. You may need a light jacket in the summer).

Is the Belvedere open?

Yes, with your admission ticket, you may visit the Belvedere on the 8th floor for a spectacular view of Bordeaux. You may also taste a glass of wine (grape juice for under 18s) at the Belvedere. The outdoor deck is open. Please respect the pedestrian traffic flow.

How can I drink a glass of wine if masks are compulsory?

You may, of course, remove your mask to enjoy your wine, taking care to handle your mask according to safety recommendations. Please keep your mask, you are required to put it on to use the lift and exit La Cité du Vin.

Can I take a guided tour of La Cité du Vin?

The Permanent Tour is visited freely with a Visit Companion (multi-media device provided at the entrance to the exhibition) and does not require a guide. You can make your visit independently. Guided tours of the building are currently not on offer.

Can I take part in a wine tasting session or a workshop?

The admission ticket to La Cité du Vin includes a free glass of wine (or grape juice for under 18s) at the Belvedere on the 8th floor. Tasting workshops are currently not on offer, in order to avoid groups of visitors in small spaces.

Is the Boutique de La Cité du Vin open? Is the wine cellar open?

Yes, the shop and the cellar are open, but the number of customers admitted at the same time is limited. Customers are requested to touch only those items they wish to purchase.

Are the restaurants at La Cité du Vin open?

Le Snack and Latitude 20 on the ground floor of La Cité du Vin are open. Both have access to a patio opening onto the garden, for a pleasant and tasty break. Hand sanitiser is provided at the entrance, the recommended distance between tables is maintained and staff wear a mask.

Is the wine tours information desk open?

This information desk is currently closed. For vineyard tours, we suggest you contact the Bordeaux Tourist Office directly.

Is the reading room open?

The reading room at La Cité du Vin is currently closed, to avoid the handling of books. However, you will find a selection of illustrated publications, guidebooks and children’s books at La Boutique on the ground floor.

What should I do if I feel feverish or ill during my visit to La Cité du Vin?

Please inform a member of staff rapidly, who will explain the procedure to follow with dedicated safety personnel, specifically trained to take charge of visitors.

General Information

How long does it take to visit the permanent exhibition?

The Permanent Exhibition is very rich in content - prepare your visit and don’t get caught out!

  • Short of time? Opt for one of the 4 one-hour themed tours (free brochures available at the entrance to the Exhibition).
  • Plenty of time to spare? The average visit to the Permanent Exhibition takes between 2 and 3 hours, to discover the 19 areas at your own pace.
  • An absolute fan? Spend a whole day here! The Permanent Exhibition has up to 10 hours of content, so there is never a dull moment!

Don’t forget! Whatever the length of your visit, set some time aside to go the Belvedere (8th floor) and taste a glass of wine while admiring a panoramic view of Bordeaux, included in your ticket.

 

Is there a map to visit the Cité du Vin?

For a good organization of your visit, you can download here the map of the Cité du Vin.

 

Do I have to buy a ticket in advance to visit the permanent exhibition?

You do not have to buy a ticket in advance to visit the permanent exhibition. However, booking a no-queue ticket online will save you time! This will give you direct access to the permanent tour entrance on the second floor without having to queue at the ticket office.

If you do not yet know what day you will be visiting, you can choose the permanent exhibition + belvedere open ticket. This undated ticket is valid for a year from the purchase date: very practical if you want to give a ticket to the Cité du Vin as a gift, allowing the recipient to choose when they come to visit!

book your ticket  

 

Are tickets named?

No, tickets to visit the Cité du Vin are not named.


 

Someone has given me a La Cité du Vin gift card, how do I use it?

Lucky you! Depending on how much is on the card, you can use it once or several times at the Cité du Vin ticket office or shop, to buy things like:

  • Permanent exhibition + belvedere tickets
  • Adult, family and children’s workshops
  • Guided tours
  • Events and shows
  • Season tickets
  • Items from the Cité du Vin shop

NB: The card is valid for 12 months from the purchase date.
It cannot be used online (for purchasing e-tickets). It cannot be used in the Le 7 panoramic restaurant, or in the Latitude20 wine cellar, brasserie wine bar or snack café.

More information 
 

Can I bring children to La Cité du Vin?

Yes! Contrary to what you might expect, the Cité du Vin is also a great place to visit with children, whether the permanent exhibition or for a family workshop. They will learn plenty of new things, often linked to their school curriculum!

  • A 'juniors' themed tour, designed to offer a fun way for children aged 7 to 12 to visit the permanent exhibition is available as a free leaflet from the exhibition entrance. Please also ask our reception staff to program your child’s Travel Companion in ‘junior’ mode.
    Please note: Your child will be given a glass of grape juice during the included tasting on the Belvedere.
    More information
     
  • Try a family workshop to share a unique one-hour experience exploring all five senses.
    More information
     

Is there a special rate for families?

Yes, our ticket office offers a family pack:

 

  • 2 adults + 2 children (aged 6-17) €50.00
  • Additional child €6.00
  • Under 6s FREE

Please note: The family pack and child tickets can be purchased online. Remember to bring proof of your children’s age with you when you arrive at the entrance to the permanent exhibition.

We also offer other reduced rates:

  • ADULT REDUCED RATE – disabled people, students, French or European job seekers, TBM season ticket holders
  • CHILD REDUCED RATE – disabled children
  • CHILD RATE – young people aged 6 to 17

Is there food available inside the Cité du Vin?

Yes, food is available from three different venues, depending on your budget and how much time you have.

On the ground floor, with a lovely terrace overlooking the gardens where you can sit when the weather is good, you will find:

  • The Latitude20 snack café, open from 10 a.m. for quick meals, snacks or just a coffee
  • The Latitude20 Brasserie wine bar , is a convivial and cosy venue perfect for enjoying food from all over the world in the heart of Bordeaux, paired with a selection of gourmet wines. It is open from 10 a.m.

The seventh floor is home to Le 7 restaurant, with its unique panoramic views of Bordeaux and the Port of the Moon. It offers a menu that changes with the seasons, using local produce to create cuisine with flavours from all over the world. And the wine list includes more than 500 bottles! Le 7 is also the perfect place for a gourmet breakfast from 10 a.m., or a delicious afternoon snack. It is open for dinner in the evenings in peak season.

More informations if you would like to book a table
 

Can I bring a picnic or lunch with me?

You can have a picnic outside, in the gardens of the Cité du Vin, a perfect place to wander and relax, and open to all free of charge (during the Cité du Vin’s opening hours).
More information
 

Are there wheelchairs available?

Yes, there are wheelchairs available to borrow from reception. La Cité du Vin is accessible to disabled visitors and takes their needs into account. On 22 March 2017, La Cité du Vin was awarded the French State Tourism and Disability accreditation for the four different disability families: hearing, mental, physical and visual.

For more information, please visit the Accessibility page.
 

Is there a car park reserved for visitors to La Cité du Vin?

No, there is no car park reserved for visitors to La Cité du Vin. However, there are some spaces reserved for people with reduced mobility and numerous public car parks near to La Cité du Vin:

  • - There also spaces reserved for people with reduced mobility at the entrance to La Cité du Vin. The PMR car park is open 9:30 a.m. to 8 p.m., for access outside of these hours please contact the security control room on 05 56 04 96 54.
  • Paid Interparking car park opposite La Cité du Vin, entrance on Rue de Gironde. Open daily 7 a.m. to 10 p.m.: five-hour stay costs €5.00. Remember to book a space!
  • Paid car park at Hangar 19 (Quai de Bacalan)
     

Which direction should you go when visiting the La Cité du Vin permanent exhibition?

Any direction! Visitors are free to visit the 19 different spaces in the order they wish and at their own pace, according to their interests, their level of knowledge, and the time they have available. If one area is too full, feel free to go and explore another part of the exhibition then come back later!

However, if you would prefer to be guided through the permanent exhibition, our teams have designed four different themed visits to suit you:

  • 'The Essentials’: make sure you don’t miss the main areas in 75 minutes.
  • 'Making wine’: learn all about wine production in 60 minutes.
  • 'Feast your eyes’: discover all of the most impressive attractions of the permanent exhibition in one hour. (with seating available in each area)
  • 'Juniors’ visit: for children aged 7 to 12 who want to learn whilst having fun.
     

Can I visit with a buggy? Is there storage for buggies?

There is no storage for buggies (or for scooters, skateboards or other devices on wheels, none of which are permitted inside the Cité du Vin). However, the permanent exhibition is spacious and can easily be visited with a (single) buggy.
 

What payment methods do you accept at the Cité du Vin itself?

The Cité du Vin’s counters can accept the following payment methods:
 

  • Bank card
  • Cash
  • Holiday vouchers
     

Does the Cité du Vin have a cloakroom or luggage storage service?

Yes, we offer a storage services for small bags under 90 x 40 x 52 cm in size. However, suitcases are not permitted, nor are scooters or skateboards. Bicycles can be left suitably attached to one of the spaces reserved for this purpose on the La Cité du Vin forecourt.
 

Can I bring my pet to the Cité du Vin?

Unfortunately pets are not permitted at the Cité du Vin, with the exception of guide dogs or service dogs.
 

Can I visit the Cité du Vin if I have limited mobility or trouble walking?

If you find it difficult to stand, we recommend following the 'Feast your eyes’ route through the permanent exhibition. It focuses on areas where you can sit down to enjoy the show!

In addition, you may borrow a wheelchair from La Cité du Vin’s reception and use it to visit the permanent exhibition.

Can I buy the wines tasted on the Belvedere or in the wine culture workshops?

The wines tasted are carefully selected by our 50 partners to showcase their country or wine region. Our tastings see more than 3000 different wines presented throughout the year.

As you can imagine, it would be impossible to stock this quantity of wines. The Latitude 20 wine cellar offers a selection of 800 bottles, and you will definitely be able to find a wine from the same region of the world that will remind you of your tasting experience.

 

Is there a group rate and how can I book group tickets?

Yes, a group rate is available for groups of 20 or more people. The group rate for visiting the permanent exhibition is €18 per adult, which includes a wine tasting in the Belvedere. We also offer reduced rates for tasting workshops.

Discover our tickets prices

To book your tickets, contact us on +33 (0)05 56 16 20 20 or by email at resagroup@fondationccv.org

How can I buy a reduced rate ticket?

Reduced rate tickets can only be bought on site, at the Cité du Vin’s ticket office, and are subject to proof of identity.

We offer several reduced rates tickets:

  • ADULT REDUCED RATE – isabled people, students, French or European jobseekers, TBM pass holders, Carte Jeune Bordeaux card holders (or an accompanying adult if the card holder is less than 16 years of age) and Pass senior Bordeaux card holders.
  • CHILD REDUCED RATE – disabled children
  • CHILD RATE – young people aged 6 to 17

Do I need to book in advance to go to a tasting workshop?

To guarantee you get a space at our tasting workshops, we recommend that you book in advance for the day you plan to visit to the Cité du Vin. However, if a workshop still has spaces available, you can buy a ticket on the day.

Discover our workshops

Don’t forget! To make sure our visitors get the best experience possible, all workshops begin on time and latecomers will not be admitted.

What are the advantages of the Annual Pass?

This Annual Pass grants admission to the Permanent exhibition, Belvedere (5 tastings per year, one per day maximum) and at the temporary exhibitions for a duration of 12 months from the date the document is edited, as often as you wish.

Advantages of the Annual Pass:

  • 20% off the events, workshops and guided tours tickets (available on place or online) ;
  • Entry without queuing ;
  • Duo rate for two adults ;
  • Advantageous rates for those accompanying you: 10% off the Permanent exhibition + Belvedere ticket, the Temporary exhibition ticket and the Combined Permanent exhibition + Belvedere + Temporary exhibition ticket (maximum 4 people accompanying you) ;
  • Advantages in the shops and restaurants of the Cité du Vin: 10% off all purchases at the Cité du Vin gift shop (except books); 5% off Latitude20 entire offer: Wine cellar (excluding the website), Brasserie, Snack ; 10% off Latitude20 events (excluding prestige dinners) (offer not combinable with other promotions in progress); 1 glass of wine offered to the Annual Pass owner during his first booking at Le 7 Restaurant ;
  • Reduced rates in the museums of Bordeaux: Musée des Beaux-Arts, CAPC, Musée des Arts décoratifs et du Design, Base sous-marine, Musée d'Aquitaine and Museum Bordeaux.
  • Access to priority ticket-office for your purchases and for the purchases by people accompanying you on presentation of the Annual pass.

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What days are the Cité du Vin closed? Is the Cité du Vin open on public holidays?

The Cité du Vin is open every day of the year, including public holidays, with the exception of 25 December and some days in January, when the museum is closed for maintenance.

To find out our opening hours and which days we are closed, visit our practical information page

Is the audio guide included in the admission price?

Yes, the admission price for the permanent exhibition includes the Cite du Vin’s digital audio guide, which is available in 8 languages (French, English, Spanish, German, Italian, Dutch, Chinese and Japanese). We also offer a version especially for children (with a fun, child-friendly tour).

Can we access the Belvedere without visiting the rest of the Cité du Vin?

You can only access the Belvedere with an admission ticket for the permanent exhibition (unless you are a Cité du Vin annual pass holder, in which case you can visit the Belvedere as often as you like!).

At an incredible height of 35 metres, and on the 8th floor of the Cité du Vin, the Belvedere gives visitors a unique panoramic view over Bordeaux and is an important part of the permanent exhibition. Here you can enjoy a glass of wine of your choice from a selection of wine regions from across the world.